What is the returns policy for Sweet Tooth Hampers?

Sweet Tooth Hampers accepts returns on unopened and unused hampers within 14 days of delivery. Customized hampers may not be eligible for return.

How do I request a refund or exchange?

Contact our customer service team via email or phone to request a refund or exchange. Provide your order number and details of the items.

Are there any items that cannot be returned?

Customized hampers, perishable items, and products damaged after delivery are not eligible for return or refund.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after the returned item is received and inspected.

Returns Policy

1. 14-Day Cooling-Off Period & Right to Cancel (B2C Orders)

Under Irish and EU e-commerce legislation, retail customers have the statutory right to cancel an online order for any reason within 14 days of receiving their item:

Step 1 (Notification): Please contact our support team at sales@sweettoothhampers.ie within 14 days of delivery to notify us of your intent to cancel.
Step 2 (Return Window): Once you have notified us, you must return the hamper to our Irish warehouse within 14 days of the cancellation date.

2. Return Conditions & Item Integrity

To qualify for a full product refund, all returned hampers must meet the following resaleable standards:

Items must be unopened, unused, and in their original decorative packaging.
All safety seals, ribbons, and outer protective wrapping must remain intact.
Due to Irish food safety, hygiene, and health protection regulations, perishable goods or open food products cannot be accepted for return or refund unless damaged or faulty upon arrival.

3. Corporate & B2B Returns (Bulk Orders)

Business-to-Business (B2B) purchases and corporate orders (including bespoke branded hampers or bulk corporate client gifts) fall under commercial contract terms rather than consumer distance selling laws.

If you are a corporate client seeking assistance with a business return, please contact our dedicated accounts team directly at sales@sweettoothhampers.ie for tailored support.

4. Refund Processing & Timelines

Processing Time: Once your returned hamper arrives back at our warehouse, our quality control team will inspect the items. Approved refunds will be processed back to your original payment method (Stripe, Credit/Debit Card) within 14 days of receipt at our facility.
Delivery Fee Exclusions: Refunds cover the purchase price of the hamper. Standard outbound delivery fees (€3.95) are non-refundable unless the return is due to an error on our part.

5. Return Shipping Costs & Damaged / Incorrect Goods

Standard Returns: Return courier or postal costs are the responsibility of the customer. We strongly recommend using a tracked courier service (such as DPD or An Post) to ensure safe return transit.
Damaged, Faulty, or Incorrect Items: If your hamper arrives damaged, defective, or contains incorrect items, please notify us immediately with photos of the issue. In these instances, Sweet Tooth Hampers will fully reimburse return shipping costs or arrange a complimentary replacement dispatch.