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Frequently Asked Questions
General
1. What types of hampers do you offer?
We offer a wide range of hampers including food & wine hampers, luxury gift hampers, corporate hampers, seasonal hampers (like Christmas and Easter), and themed hampers for special occasions such as birthdays, anniversaries, and thank-yous.
2. Can I create my own custom hamper?
Yes! You can either choose from our curated collections or build your own hamper by selecting items from our catalogue to create something truly personal.
3. Do your hampers come with a gift card or personal message?
Absolutely, every hamper comes with a complimentary gift card. You can add your own personalised message at checkout.
4. Are the hampers suitable for corporate gifting?
Yes, we specialise in corporate hampers and can tailor them to suit your budget, branding, and occasion. Bulk order discounts and branded packaging are also available.
5. Do you offer seasonal or themed hampers (Christmas, birthdays, etc.)?
Yes! We design special collections throughout the year for Christmas, Valentine’s Day, Easter, Mother’s Day, Father’s Day, and more
Ordering
6. How do I place an order online?
Simply browse our website, select your preferred hamper, add it to your basket, and proceed to checkout. It only takes a few minutes!
7. Can I order multiple hampers at once?
Yes, you can add as many hampers as you’d like to your basket. For large or corporate orders, our customer service team can help with bulk ordering.
8. Do I need to create an account to order?
No, you can check out as a guest. However, creating an account lets you track orders easily, save addresses, and reorder quickly.
9. Can I schedule a delivery for a future date?
Yes, you can choose a preferred delivery date during checkout to make sure your gift arrives at the perfect time.
10. How far in advance should I order?
We recommend ordering at least 3–5 days in advance, especially during busy seasons like Christmas, to guarantee availability and on-time delivery.
Delivery & Shipping
11. Where do you deliver? Do you ship internationally?
We deliver nationwide, and selected hampers can be shipped internationally. Delivery options will be shown at checkout depending on the destination.
12. How much is delivery, and how long does it take?
Delivery charges vary depending on the location and speed of service. Standard delivery is usually 1–3 working days. Full details are available at checkout.
13. Can I track my delivery?
Yes, once your hamper has been dispatched, you’ll receive a tracking link by email or SMS so you can follow its journey.
14. What happens if the recipient isn’t home?
The courier will either attempt redelivery, leave the hamper in a safe place, or leave a card with instructions to rearrange delivery.
15. Do you offer same-day or next-day delivery?
In selected areas, we offer next-day, Availability depends on location and time of order.
Products & Quality
16. Are the food and drink items in date?
Yes, we only use high-quality, in date products sourced from trusted suppliers
17. Are alcoholic hampers available to everyone? (Age restrictions)
Alcoholic hampers are only available to customers aged 18 and over.
18. What should I do if something arrives damaged or missing?
Yes, once your hamper has been dispatched, you’ll receive a tracking link by email or SMS so you can follow its journey.
19. What should I do if something arrives damaged or missing?
Please contact our customer service team right away with your order number. We’ll arrange a replacement or refund as quickly as possible.
20. Where do the products in your hampers come from?
We carefully source our items from trusted local producers and premium brands. Wherever possible, we include artisan, Irish-made, and sustainable products to ensure every hamper feels truly special.
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